Translator · Support
Translator support
Last updated 27 July 2026
Something not working, or a question the app doesn’t answer? Email us. A person reads it — there is no ticket system and no bot.
We reply within 2 business days
What to include
You will get a useful answer far faster if the first message has:
- Your device model and OS version
- The app version, from the app’s settings screen
- What you did, what you expected, and what happened instead
- A screenshot, if the problem is something you can see
Common questions
Does it work with no signal?
Yes, for any language pack you have downloaded. Downloading the packs themselves needs a connection.
How much space does a language pack take?
Tens of megabytes each. You can remove packs you are done with without reinstalling the app.
Is offline translation as good as online?
For everyday text, signs, and menus it is close. For long or specialised passages a large cloud model still does better, and we would rather say so than pretend.
Are my translations uploaded?
No. Translation happens against the local pack and your history stays on the device.
The rest are on the Translator page.
Reporting a security problem
If you have found a vulnerability, email odyraai@gmail.com with the details and give us a chance to fix it before publishing. We will not threaten you, and we will credit you if you want to be credited.
Privacy
What Translator does and does not collect is set out on its privacy policy page.